At Evozabay, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’ve made our return and refund process simple and hassle-free.
1. Effortless Returns
You can initiate a return within 30 days of receiving your order.
Return Requirements:
- Items must be in their original, unused condition and in the original packaging.
- All tags, accessories, or manuals must be intact.
How to Return:
- Start the Return: Contact us at Sultanrahmann01@gmail.com. with your order number and reason for the return. Our team will guide you through the process.
- Prepare Your Return:Â Repackage the items securely, including all components and accessories.
- Ship the Return:Â Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe delivery.
2. Refund Procedure
Once we receive and inspect your returned item, we’ll notify you via email about the status of your refund.
- If approved, your refund will be processed and credited to your original payment method within 7 business days.
- Partial refunds may be granted for items that show signs of use, have missing parts, or are not in their original condition.
3. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or credit card account as it may take a few days to post officially.
- If it’s been more than 10 business days, contact us at Sultanrahmann01@gmail.com. for further assistance.
4. Exchanges
If you receive a defective or damaged product, we’re happy to offer a replacement.
- Contact us at Sultanrahmann01@gmail.com. with your order number and details of the issue.
- We’ll guide you through the exchange process, and the replacement will be provided at no extra cost.
5. Non-Returnable Items
The following items are not eligible for returns:
- Gift cards
- Personalized or customized items
- Final sale products
6. Order Cancellations
- If you need to cancel your order, contact us immediately at Sultanrahmann01@gmail.com.
- Orders that haven’t been shipped can be fully refunded.
- If the order has already been shipped, you’ll need to follow the return process.
7. Get in Touch
For any questions or further assistance with a return or exchange, please email us at Sultanrahmann01@gmail.com.